Privacy Policy
Information Collection
Packnest is the sole owner of the information collected on https://packnest.co.uk/. Packnest collects information from users at several different points on our website.
Registration
To use Packnest, a user must first complete the registration form. During registration, a user is required to provide their name and email address. We use this information to contact the user about our services, even if they have not placed an order.
Order
When placing an order, users must provide contact details (such as name, email, and shipping address) and financial details (such as credit card number and expiration date). This information is used for payment authorization and to fulfill customer orders. If we have trouble processing an order, we use this information to contact the user.
Cookies
A cookie is a piece of data stored on the user’s device tied to information about the user.
We use persistent cookies, which are small text files stored on the user’s hard drive for an extended period.
Cookies are used by both the Packnest platform and the order section to uniquely identify users, associate user files with orders, and enable the shopping basket.
⚠️ Our site cannot function properly with cookies turned off.
Log Files
Like most standard websites, we use log files. This may include:
IP addresses
Browser type
Internet service provider (ISP)
Referring/exit pages
Platform type
Date/time stamp
Number of clicks
This data helps us analyze trends, administer the site, and track movement in the aggregate. It is not linked to personally identifiable information.
Communications from the Site
Special Offers and Updates
Registered members may occasionally receive updates on products, services, special deals, and newsletters.
👉 If you do not wish to receive future emails, contact us at info@packnest.co.uk.
Newsletter
Customers are automatically subscribed to our newsletter. We request name and email address for this purpose.
👉 To opt out of newsletters, email us at info@packnest.co.uk.
Customer Service
We regularly communicate with users to provide requested services. Our production and customer service teams may use both email and phone information to contact customers regarding orders in process.
Legal Disclaimer
We may need to disclose personal information when required by law, where we have a good-faith belief that such action is necessary to comply with a judicial proceeding, court order, or legal process served on our website.
Third-Party Intermediaries
We work with trusted third-party companies for:
Shipping (to deliver orders)
Payment processing (to bill users)
These companies do not retain, share, or use personal information for secondary purposes.
Business Transitions
If Packnest undergoes a business transition (e.g., merger, acquisition, or sale of assets), users’ personal information may be part of the transferred assets.
If used in a way different from what was originally stated, users will be notified and given the choice to consent.
Choice / Opt-Out
Users are given the option to opt out of having their information used for purposes not directly related to our services.
For example, our order form includes an opt-out option for marketing material.
To stop receiving newsletters or promotions, reply with “unsubscribe” in the subject line or email info@packnest.co.uk.
Links
Our website may contain links to other sites.
⚠️ Packnest is not responsible for the privacy practices of other websites.
We encourage users to read the privacy statements of any site that collects personal information.
Security
We take every precaution to protect user information.
Sensitive data (e.g., credit card numbers) entered on our site is protected with SSL encryption.
While browsing a secure page, the lock icon in the browser confirms a secure connection.
Offline, only authorized employees (billing, customer service, etc.) have access to personal information.
Our servers are stored in a high-security environment.
Notification of Changes
If we update our privacy policy, changes will be posted on this page and other appropriate places to ensure users are informed.
If personal data is used in a way different from when it was collected, users will be notified by email.
Users who opted out of communications or deleted their accounts will not be contacted.
Company Info
Packnest UK
📞 Phone: +44 7308673034
📧 Email: info@packnest.co.uk